NERC Regulations
The Nigerian Electricity Regulatory Commission is committed to ensuring the protection of electric power consumers' rights in the provision and use of electricity services in Nigeria.
Find below documents that concern Customer Service regulations, standards and procedures, tariffs, and general electricity issues:
Customer Complaints Handling Standards and Procedures
Connection And Disconnection Procedures for Electricity Services
Customer Service Standards of Performance for Distribution companies
Meter Reading, Billing, Cash Collections and Credit Management for Electricity Supplies
IBEDC COMPLAINTS CHANNEL
NERC REDRESS MECHANISM
