The Management of Ibadan Electricity Distribution Company (IBEDC) wishes all its esteemed customers and Nigerians a peaceful and joyful Eid-Fitri. The Company, in a goodwill message signed by the Managing Director (MD), Engr. Kinsley Achife congratulated Muslims for the successful completion of the Holy Month of Ramadan, which marks the end of the fasting period.
Engr. Achife while reflecting on the lessons of Ramadan, such as empathy, unity and mutual respect, said the fasting may have ended, but it is important to sustain the virtues, ideals, and values beyond the month of Ramadan, considering the benefits to individuals,communities and the country at large.
He explained that IBEDC would do everything within the remit of its control to ensure good service delivery during the holidays. “We are committed to providing quality supply that will enhance the daily lives of our customers, even during the holidays, so our technical crew are available to rectify any faults that may arise during this period, and our customer care line 0700123999 will remain active to respond to complaints and reports promptly.
The MD also introduced a simplified way for customers to get metered called -Easy MAPS. This new system eliminates the need for physical visits to our offices or mandatory online registration to provide a more streamlined and efficient metering process for customers.
“With the Easy MAPS, all customers need to do is pay into the designated bank accounts for their location and send proof of payment with their meter/account numbers,address to the designated WhatsApp numbers. Once the payment is verified, a team of our trained technicians will be sent to the customer's location for evaluation and installation. This process eliminates all the initial process of registration etc. that many customers especially the semi-literate struggle with and which inadvertently exposes them to being scammed by unscrupulous agents posing to help them get metered easily. With this new process, we are providing a more customer-centric approach to metering.” The MD explained.
This simplified metering process is part of IBEDC's commitment to providing excellent customer service and making it easier for customers to access our services. We believe that this new process will go a long way in improving the overall customer experience.
The Engr. Achife further encouraged customers to take advantage of our hassle-free channels of payment to pay bills and vend such as Quick Teller, Payarena, Jumia, Watu, Buypower and ATM to avoid disconnection during the holiday period.’’ Our offices will also remain open during the public holidays from 9 am-3 pm; you can also email us at [email protected] “He added. Customers can also report safety incidences and reports via customercare and social media.
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