Please note that IBEDC has commenced special compensation for eligible Band A customers affected by service shortfalls experienced between February and March 2026 due to gas supply shortages within the electricity value chain.

This initiative follows the directive by NERC and is being implemented in line with the approved compensation methodology.

🔹 Prepaid customers will receive compensation through energy tokens credited to their meters.
🔹 Postpaid customers will receive compensation through credit adjustments reflected in their subsequent electricity bills.

Eligible customers can confirm their status and retrieve compensation tokens by visiting:
IBEDC Compensation Portal
https://www.ibedc.com/compensationtokens
📌 Customers are advised to search using their meter numbers and follow the instructions provided on the portal.

For further enquiries, call:
📞 0700 123 9999 or
📧 [email protected]⚡